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Frequently Asked Questions

  • Can I download the video lessons and watch them off-line?
    • Not at the moment. This site was designed to be streamed in order to make it flexible in the content that is to be published (and changed, added to...etc). However, check back in another week or so. We are looking at offering the option to download the videos for a small extra fee.
  • Why didn't I get a Promo/Coupon code !?
    • There currently aren't any discounted rates. These are introductory prices.  The Promotional/Coupon code field is being used to give previous customers access to content they already own. We give them a code and it gives free access. 
  • I can log into my account, but when I try to play a video it says I am not a member?
    • There have been some issues in which customer's access inadvertently expires on the system. This will let you log in but not see videos as you expect. Please contact us and we can fix this easily by checking the appropriate boxes on our end. 
  • The playback of the videos starts strangely with a persistent circular loading symbol in the center of the video. Is there anything I can do?
    • Videos on this site are optimized for playback with the Chrome web browser. Internet Explorer and Safari seem to be OK. Some customers have reported issues with FireFox. Please try an alternative browser- if nothing helps please contact us with some details of your experience and we can investigate.
  • When I start the video, the display appears small even when I maximize the video player. Is this correct?
    • Some of the introductions do not fill the screen- this is OK. Press the [  ] button at bottom right of the video player to maximize the video to fit your screen.
  • When I start the video, the playback is choppy initially. 
    • The host company is monitoring the performance of this site to improve it (and some modifications have improved things significantly). If you experience stutters that affect your experience please let us know which video was giving you problems. If you happen to be downloading things on your computer AND playing videos, this can certainly cause some buffering of the video stream and is normal. In all cases recently the bumpy playback only occurs in the beginning (for some reason).
  • I already own some of your videos that you shipped to me in the past. Can I have access to the on-line versions?
    • Yes, of course!  Just send Adam an e-mail and he will look up your information in his records. If you are able to send him your receipt or any information on the previous purchase, it would be helpful. 
  • I can't seem to remember where I was in a video collection or section- how do I find my way?
    • Just below the top navigational menu there is a "bread crumb" trail that says "You are Here..." So just like Miss Little Red Riding Hood... follow the bread crumbs which are each live links. Click on them to quickly navigate to a parent page.